Beyond the Checklist:
Addressing the Systemic Illness of Digital Transformation
We’ve been told for a decade that the UK public sector is held back by "legacy systems" and "budget constraints". I don't buy it.
These aren't the root causes of our stagnation; they are the convenient symptoms of a much deeper failure. After years of watching Digital Transformation projects turn into expensive box-ticking exercises, it’s clear that our real "Legacy Debt" isn't sitting in a server room, it’s embedded in our governance and how we value human impact.
In this briefing, I’m moving past the usual transformation jargon to look at why we keep failing the "Citizenship Experience". We’ll explore why the move toward AI-driven symbiosis is no longer optional, and why the "Ethical CTO" must prioritise human agency over mere transactional efficiency.
It is time to stop patching a broken system and start architecting a value-driven one.
