Every metric is green. Someone is still waiting.
Neil Catton helps boards see the person behind the number.
39years
20+sectors
£1.5bnlargest programme
What the numbers hide
Sixteen UK sectors. Sources you can check.
Passenger transport
67%
of passengers with booked assistance are met when their train is cancelled. 86% when it runs.
83%of scored Martha’s Rule calls: the score would not have escalated. Not a failure rate.NHS acute care
0register results for OASys, recidivism or paroleJustice and probation
3.35×DWP model’s referral rate for non-UK nationalsCentral government
42reports of potential AI misuse in twelve monthsLegal services
46%of firms only partly understand their AIBanking and lending
£4.79bndebt and arrears, with satisfaction at a record highEnergy retail
39%of real-world notes flagged out of scope by the MHRA’s sandboxHealthTech
43forces answering locally for AI bought nationallyPolicing
of staff use AI. 22% have been given access.Social housing
2 → 200stores: facial recognition, trial to around two hundredGrocery retail
95%of insurers use AI. 46% of firms only partly understand theirs.Insurance claims
36%of architecture professionals call their BIM use conforming. 74% use it.Construction
74%higher arrears hazard above 90% loan-to-valueMortgages
3.7mclients pay for the review the FCA proposes to replaceWealth and advice
£498mthe record quarter without one deal. £2.05bn with it.BioTech
All briefings →
Done before
- Wearables for children, live in schools. Children’s health improved. Parents joined in.With a local authority and local rugby clubs
- 17times one process asked for the same postcode. Then came the 27-petabyte fix.National telecoms provider
- 1m+customers moved to a new broadband platform. Zero outage.Broadband operator
